Return and Refund Policy

At Destino Darjeeling, we prioritize customer satisfaction and strive to offer high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Returns

1. You have *7 days* from the date of delivery to return an item.

2. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

3. Customers are responsible for return shipping costs unless the product is defective or damaged.

4. To initiate a return, please contact us at the details provided below.

Refunds

1. Once we receive and inspect the returned item, we will notify you about the status of your refund.

2. If approved, the refund will be processed within *7-10 business days* to your original payment method.

3. Certain items such as perishable goods, personalized products, or clearance items may not be eligible for refunds.

Exchanges

If you received a defective or damaged product, we will replace it at no additional cost. Please contact us within *48 hours* of receiving the product.

Contact Us

If you have any questions about our return and refund policy, feel free to reach out to us: